Amazon July 2020 to present
Senior IT Network Engineer Tampa, FL

Robotics R&D
June 2024 - Present

  • Selected for assignment with Robotics Research & Development team as a network development engineer.

  • Responsible for reviewing and approving firewall rules, ACLs and VLAN deployments on the robotics network.

  • Manage and maintain high availability for DNS and DHCP for all robotics facilities across multiple AWS regions.

  • Maintenance and patching of the Edge systems, AWS Outposts, Linux servers, and databases.

Capability Acceleration Program
August 2023 - June 2024

  • Selected for network development engineer (NDE) training cohort (10 chosen from 400 applicants).

  • Three months of classroom learning, six months job placement within an NDE team.

  • Earned ITIL 4 Foundation, AWS Cloud Practitioner, Cisco CCNA, and CompTIA Linux+ certifications in 13 weeks.

  • Achieved a curriculum score of 93%.

SD-WAN Tiger Team
March 2023 - August 2023

  • Member of multi-department “Tiger Team” for global SD-WAN migration project utilizing Cisco SDWAN, enhancing network automation of 800+ company sites (chosen by Regional IT Manager out of 60+ engineers).

  • Personally led migrations for 23 fulfillment centers in USA, Mexico, Germany, Poland, England, France, and India.

  • Trained new members of the team as they were brought on board.

Global Delivery Services
July 2020 - March 2023

  • Authored three different process improvements that were adopted across all of Amazon in North America.

  • Led two new site builds as the Onsite Build Engineer (OBE).

  • Mentored junior IT members as well as non-IT associates that wanted to move into IT.

  • Raised the bar for hiring great candidates by conducting over 100 new hire interviews.

  • Led over 30 projects from start to final implementation at more than 15 sites in four different states.

  • Managed patches, upgrades, and lifecycle refreshes for Cisco, Juniper, Broadcom, Mist, and Meraki network hardware (firewalls, routers, switches, wireless controllers, and wireless access points).

Sea Pines Resort Feb 2019 to July 2020
Senior IT Systems Administrator Hilton Head Island, SC

The Sea Pines Resort on Hilton Head Island, SC is a four-star vacation resort that hosts the annual RBC Heritage golf tournament. Part of the PGA Tour FedEx Cup.

  • Designed and implemented backup and disaster recovery solutions utilizing Unitrends hardware and software.

  • Managed IT services for the PGA Tour event, RBC Heritage 2019 and 2020.

  • Led Physical to Virtual migration of server infrastructure utilizing VMWare VMotion.

  • Applied patches to Windows Servers and Workstations via Microsoft System Center Configuration Manager (SCCM)

  • Hardened infrastructure, monitored systems, and designed solutions for security compliance with PCI DSS.

  • Managed design and licensing for Azure and Microsoft 365 solutions including Office, Teams, Intune, and SharePoint.

  • Implemented ITIL change management and incident management procedures.

  • Updated and maintained Ruckus indoor/outdoor wireless network environment for 11 buildings across 5,000 acres.

Progressive Technology, Inc. Sept 2017 to Feb 2019
Senior IT Systems Administrator Bluffton, SC

Progressive Technology, Inc. was a managed services provided in Bluffton, SC.

  • Designed and implemented networks for 13 MSP members and one-offs (Meraki, Cisco, Ubiquiti, Sophos, SonicWall, Ruckus, Mist, Cradlepoint).

  • Designed and implemented data backup and disaster recovery plans for 8 MSP members and one-offs.

  • Provided ongoing support, upgrades, and maintenance services for MSP clients' IT systems.

  • Fully managed IT operations for 7 MSP member companies, maintaining a 98% satisfaction rating.

Crisis Intervention & Recovery Center Apr 2015 to Sept 2017
IT Manager Canton, OH

The Crisis Intervention and Recovery Center, now under Coleman Health Services, was a non-profit in Canton, OH that focused on crisis services for opiate addiction, mobile response, behavioral health, and crisis stabilization services.

  • Successfully led the design, planning, and implementation for many projects, including:

  1. Microsoft Office 365 migration, utilizing Microsoft Azure AD and decommissioning Exchange Server 2007.

  2. Meraki full-stack network solution for firewall, switches, routers, and Wi-Fi.

  3. Yealink VoIP phone implementation in partnership with vendor, Teledata Solutions Group, including instant cellular fail-over.

  4. Windows 7 migration project of over 200 workstations at two locations.

  • Negotiated vendor contracts for ISP service, cellular service, printing service, and phone service, reducing IT budget by 23% YoY.

  • Responsible for two different direct reports during my tenure at CIRC.

Norton Technology Services, Ltd Aug 2006 to Sept 2017
Owner Norton, OH

  • Planned, incorporated, built, and ran my own IT company - started as a side hustle and eventually became full time in 2014.

  • Developed solid partnerships with organizations to promote steady business (including Fresenius Medical Care, Dell, and Lexmark).

Cleveland Clinic Dec 2008 to Oct 2014
IT Systems Administrator Medina, OH

  • Managed IT functions to support hardware, software, and network systems.

  • Ensured data center compliance with HIPAA regulations.

Westfield Group May 2004 to Apr 2014
IT Support Specialist Westfield Center, OH

  • Maintained a 9-year customer satisfaction of 3.9 out of 4.0 and first call resolution above 85%.

  • Trained new Technical Support Representatives on company policies, procedures, and tools.

FedEx Supply Chain Services Dec 2001 to May 2004
IT Support Specialist Hudson, OH

  • Provided critical support, demonstrating technical acumen and customer service skills.