Gulfcoast CloudForge
September 2024 to present
CIO/Co-Founder
Riverview, FL
Gulfcoast CloudForge is an IT consulting firm focused on cybersecurity and HIPAA compliance.
Developed scalable processes for conducting an accurate and thorough HIPAA Security Risk Assessment (SRA).
Designed adaptable network plan for cybersecurity protection and risk mitigation.
Created documentation templates to cover all HIPAA regulated processes and procedures.
Created unique digital sales & marketing materials for acquiring new clients.
Amazon
July 2020 to present
Senior IT Network Engineer
Tampa, FL
Robotics R&D
June 2024 - Present
Hand-picked (2 of 10 elite engineers) for assignment with Robotics Research & Development team.
Responsible for reviewing and approving firewall rules, ACLs and VLAN deployments on the robotics network.
Manage and maintain high availability for DNS and DHCP for all robotics facilities across multiple AWS regions.
Capability Acceleration Program
August 2023 - June 2024
Earned placement in exclusive Network Development Engineer (NDE) training cohort (1 of 10 from 400 applicants).
Earned ITIL 4 Foundation, AWS Cloud Practitioner, Cisco CCNA, and CompTIA Linux+ certifications in 13 weeks.
Achieved a curriculum score of 93%.
SD-WAN Tiger Team
March 2023 - August 2023
Selected by regional manager for 10-person “Tiger Team” on global Cisco SD-WAN migration project.
Enhanced network automation of 800+ company sites across the entire Amazon landscape.
Personally led migrations for 23 fulfillment centers in USA, Mexico, Germany, Poland, England, France, and India.
Responsible for training 15 new members of the team as they were brought on board.
Global Delivery Services
July 2020 - March 2023
Authored 3 process improvement procedures that were adopted across all of Amazon in North America.
Led 2 new site builds as the Onsite Build Engineer (OBE).
Mentored 7 junior IT members as well as 2 other non-IT associates that wanted to move into IT.
Raised the bar for hiring great candidates by conducting over 100 new hire interviews.
Led over 30 projects from start to final implementation at more than 15 sites in 4 different states.
Sea Pines Resort
February 2019 - July 2020
Senior IT Systems Administrator
Hilton Head Island, SC
The Sea Pines Resort on Hilton Head Island, SC is a four-star vacation resort that hosts the annual RBC Heritage golf tournament. A PGA Tour Signature Event.
Coordinated with Hargray to manage IT services for the PGA Tour event, RBC Heritage 2019 and 2020.
Led Physical to Virtual migration of 7 servers utilizing VMWare VMotion.
Designed and implemented backup and disaster recovery processes utilizing Unitrends solutions.
Led design and licensing for Azure and Microsoft 365 solutions including Office, Teams, Intune, and SharePoint.
Managed VoIP system across 11 buildings, including 2 call centers and front-desk concierge operations.
Applied patches to Windows Servers and Workstations via Microsoft System Center Configuration Manager (SCCM)
Hardened infrastructure, monitored systems, and designed solutions for security compliance with PCI DSS.
Implemented ITIL change management and incident management procedures for the entire IT Department.
Updated and maintained Ruckus indoor/outdoor wireless network environment for 11 buildings across 5,000 acres.
Progressive Technology, Inc.
September 2017 - February 2019
Senior IT Systems Administrator
Bluffton, SC
Progressive Technology, Inc. was a managed services provider in Bluffton, SC.
Designed and implemented networks for 13 MSP clients (Meraki, Ubiquiti, Sophos, Ruckus, Mist, Cradlepoint).
Designed and implemented data backup and disaster recovery plans for 8 MSP clients.
Fully managed IT operations for 7 MSP clients, maintaining a 98% satisfaction rating.
Provided additional design, support, and maintenance services for 35 other MSP clients.
Crisis Intervention & Recovery Center
April 2015 - September 2017
IT Manager
Canton, OH
The Crisis Intervention and Recovery Center, now under Coleman Health Services, was a non-profit in Canton, OH that focused on crisis services for opiate addiction, mobile response, behavioral health, and crisis stabilization services.
Responsible for 2 direct reports.
HIPAA Security Officer.
Negotiated vendor contracts for Internet, cellular, printing, and phone services, reducing IT budget by 23% YoY.
VoIP migration from POTS including instant cellular fail-over, ACD, Call Trees, and Yealink hardware.
Deployed Windows 7 migration project of over 200 workstations across 2 locations.
Migrated from MS Exchange 2007 to Office 365 Cloud-based email solution in just 4 days.
Designed and implemented Meraki full-stack network solution including firewalls, switches, and Wi-Fi.
Designed and implemented disaster recovery plan and data backup solution to protect and secure information.
Norton Technology Services, Ltd
August 2006 - September 2017
Owner
Norton, OH
Planned, incorporated, built, and ran my own IT company.
Developed solid partnerships with companies to promote business.
Cleveland Clinic
December 2008 - October 2014
IT Systems Administrator
Medina, OH
Part-time systems, network, and data center administrator at the Cleveland Clinic, Medina hospital.
Managed IT functions to support hardware, software, network systems, and data backup procedures.
Ensured data center compliance with HIPAA regulations.
Westfield Group
May 2004 - April 2014
IT Support Specialist
Westfield Center, OH
Maintained a 10-year customer satisfaction of 3.9 out of 4.0 and first call resolution above 85%.
Interviewed and trained new Help Desk Reps as part of the onboarding process.
Created many company policies and procedures regarding customer service, troubleshooting, and metrics.
Led the Help Desk portion of disaster recovery planning and coordination from 2008 to 2014.
FedEx Supply Chain Services
December 2001 - May 2004
IT Support Specialist
Hudson, OH
Provided critical support, demonstrating technical acumen and customer service skills.